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Will AI allow companies to upskill their call center agents, as Ikea did with its interior design training?

Last Updated: 21.06.2025 12:11

Will AI allow companies to upskill their call center agents, as Ikea did with its interior design training?

If my recent experiences with AI-equipped call centers is any indication, not just no, but hell, no! Bots are just too stupid to properly replace humans.